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Papillon Exclusive Ventures - FAQ

1. Can Payment be made by Cash or by Cash deposit machine?

No, all payments must be made ONLY through the options given at the checkout page which are:

  1. Online Banking
  2. Credit card via eGHL payment gateway and Paypal payment gateway

We do not accept any form of cash payment either in the form of CASH during Self Collection order OR CASH via cash deposit machine.


2. Can customers place orders via WhatsApp or email?

All orders must be made ONLY on our website at and no orders via WhatsApp or other medium is allowed.
An order becomes officials once we receive it via our website.


3. Can customers have cash refund for the received/defect fabric?

No, refund would be in the form of store credit for your future purchase. You are advised to submit your complaint via our email within fourteen (14) days from date of invoice.

Complaints via WhatsApp or other social media medium would not be entertained.


4. Can customers get cash refund for stock discrepancy?

Yes, Papillon Exclusive Ventures will provide a cash refund for stock discrepancies as follow:
The ordered hijab is out of stock in our store but it is stated otherwise in our website


5. Is there any discount for item purchased more than 3 pieces?

Yes, please subscribe to our newsletter to get information regarding sales. We will be conducting sales from time to time. This information will be made officials in our websites and social medias.


6. How long does it take for customers to receive items ordered?

It depends on the area of delivery.   

Normal process time:

1 + 1 day                     -  packing

1 day                           -  collection by distribution agent

1 day                           -  delivery

*day = working day

Please note that the normal process time would be longer during our sales campaign due to long order queue.


7. Which courier service do we use?

Various and multiple courier service operators in Malaysia and International.


8. How to ensure the correct colours before customer proceed with any purchase?

Some colours may vary based on the device that customers choose to view the product.
In order to view the correct colour, you can check it on PantoneColor finder.
For further info on the colour, customers can contact us via email at or WhatsApp us at 0109734800


9. Can you self-collect your orders?


Customer who chooses the self-collection options should do the followings:

  1. Select store pick up
  2. Wait for an email or WhatsApp notification from MyPapillon once the item is ready for pick up
  3. Customers must pick up their item within SEVEN (7) working days at our head office as follows:




NO 31-A (1ST FLOOR),


10. Why are the colours different on every device?

Resolution of screen on each mobile and desktop is different hence the colour varies.
Please refer to the answer provided in question No. 8.


11. Is there a video tutorial on how to buy on our website?



12. You can view our video tutorial on our website and on our Facebook page.

The video tutorial will provide you the step by step instruction on how to purchase our products online.


13. For any inquiries or complaints how can customers contact us?

For any inquiries: Whatsapp at 0109734800 (9.00am to 5.00pm working days)
For complaints: Please email us at


14. How does store credit work?

We will provide you a notification via email once your store credit is approved.
You can use or redeem the amount of credit store given in your next purchase.

The store credit has no expiry dates and can be used to purchase any kind of fabrics available on our website.


15. Can customers change or cancel the placed orders?

No,all submitted orders are FINAL.

It is not replaceable and cannot be cancelled. Only fabrics that has defect on it can be replaced after customers notify us via email.


16. Can customers edit their shipping address?

Yes, if you need to change your shipping address, please notify us within the same day of your order.
We are unable to change the shipping address once your order is collected by our distribution agent.